Customer Policy 

 

Payment

Lesson fees are pre-paid and due the first day of each month.
Payment methods include: 

  • post-dated cheques 

  • Automatic E-Transfer 

 

Lesson Schedule 

First semester

  • Lessons run weekly from September 9th to December 20th, 2019.   (15 lessons total) 

  • No Lessons: Thanksgiving (Monday Oct 14th), Halloween (Thursday Oct 31).

*2 week break between December 20, 2019 and January 6, 2020*

 

Second Semester

  • Lessons run weekly from  January 6 to March 30 
  • No lessons: Family Day (Monday Feb 17 


Third Semester

  • Lessons run April 1 to June 26

*No lessonos Easter Weekend (Friday April 10-April 13)*

*Summer Break from June 26 to September 7*

 

  • If at some point you decide to stop lessons altogether, we require 4 lessons notice before your planned withdrawal. Payment is required up to the withdrawal date.

 

Lesson Times 

Working with an in-home lesson system can be a bit complex when it comes to scheduling and logistics. We will do our best to run our schedules as tightly as possible, but we are also willing to stay late if a student is just in the middle of grasping a concept and sometimes traffic can play a huge factor. As such we ask that you please allow a 10 minute grace period before and after scheduled lesson times.  Regardless of the start time, we will always teach the full lesson. 

 

Attendance

We know that life gets busy for everyone, that’s why it’s a good idea to lay the groundwork to build a healthy expectations. We are willing to be flexible and adaptable to most circumstances but this is a good starting point to make sure that everyone’s interests are served. 

 

  • We require 24 hours notice for any student cancellation to be eligible for a make-up lesson. However, when it comes to illness we’d rather be safe than sorry, if a student is ill and the cancellation is within 24 hours we’ll do our best to accommodate. 

  • Please advise of any planned vacations at the top of each semester. Unscheduled vacations are lots of fun but a make-up lesson will be required, to make sure our education stays on track.  

 



Make-up lessons

  • The final Sunday of every month will be designated as a “make-up lesson day.” This will ensure students get an opportunity to make up any lessons they have missed without putting too much strain on our teachers and their schedules.  

    • Make up lesson days:

      • Sunday June 28, 2020

      • TBA for Fall 2020.  

  • If a student can’t make a particular ‘make-up day’ they can try the next month. 



Instructor attendance

  • We believe in hiring instructors who are active musicians in the community. Touring, out-of-town gigs, or their own schooling may be an unavoidable consequence of this lifestyle. Instructors cancelled sessions will always be given 24 hours notice. If an instructor cannot make a lesson we will offer a few options: 

    • A substitute teacher will attend the agreed upon lesson time. 

    • A makeup lesson will be scheduled either for an official make-up lesson day or for another time of your choosing. 

    • A lesson credit will come to you. 

 

Recitals/drop-in/listening parties

  • Depending on the interest level of students, bi-annual recitals will be offered for students to showcase what they’ve been working on and get some experience performing in front of crowds. Other events will include more casual drop-in/listening party days to try different instruments, showcase their own performances or music they enjoy and meet other students. Details will be provided throughout the year.